Frequently Asked Questions

Staying on Resort

  • Can I bring my dog or pet with me?

    As of December 2021, Wander no longer allows dogs or other pets on the property. During our initial months of operation, we came to understand that welcoming animals—while something we love in spirit—made it too challenging to uphold the high standards, safety, and core values we strive to maintain across the resort.


    That said, we do make accommodations for registered service animals, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This includes:

    Seeing eye dogs and vested, registered service animals with valid documentation


    These service animals are permitted on site with advance notice and pending approval by management. This process ensures that we can provide a comfortable and safe environment for all guests, including those who may have allergies or sensitivities.


    We appreciate your understanding and support as we continue to create a relaxing, welcoming, and worry-free environment for everyone at Wander.


  • When are the resort pools open?

    Our seasonal outdoor resort pools are typically open from May through to October, weather depending. 


    The resort pools are a separate amenity from our Nordic Spa. Our Nordic Spa is open all year round.

  • As a cabin guest, do I have access to the resort pools?

    Our resort pools are an amenity exclusive to cabin guests staying on resort. These outdoor pools are open seasonally for the summer and are a family friendly environment. Children must be accompanied by an adult at all times. 


    Our Nordic Spa is a separate amentiy, bookable by day guests and stay guests alike. It is an adults only environment with a minimum age of 18. We ask that guests maintain a tranquil environment by speaking in hushed tones while moving through the thermal circuit.

  • As a cabin guest, do I have access to the spa?

    Our Nordic Spa is an experience that must be booked separately, unless you booked under a special promotion that includes spa access. 


    Cabin guests enjoy a preferred spa pass rate which comes with full day in and out privileges. If you have already booked your cabin, please reach out to hello@wandertheresort.com to book your Robe Ready Access during your stay. 

  • How close is your resort to Sandbanks Provincial Park?

    We are a short 20 minute drive to Sandbanks Provincial Park. Please be aware that this beach must be booked in advance even for day use through Ontario Parks. We also have our own private beach on resort that cabin guests have full access to.


  • Am I permitted to have visitors to my cabin during the day?

    Daytime visitors up to a certain number are permitted. Upon arrival, daytime visitors must register at reception.

  • Are there TVs in the cabins?

    No, there are not.

  • Can I cook in my cabin?

    Yes! Every cabin at Wander features a fully equipped kitchen designed to make cooking as enjoyable and effortless as the rest of your stay.


    Each kitchen includes full-sized Miele appliances, including:


    • A fridge and freezer
    • Oven and stovetop
    • Dishwasher

    (Please note: there is no microwave in the cabins.)


    In addition to top-tier appliances, you’ll find all your favourite cooking essentials thoughtfully provided, including:


    • Pots, pans, baking sheets, and mixing bowls
    • A full set of utensils, sharp knives, and kitchen tools
    • Cutting boards, serving platters, wine glasses, and more
    • A kettle, toaster, and French press

    We also stock your cabin with pantry basics to make your stay even easier, including:


    • Olive oil, salt, and pepper
    • Locally sourced tea and coffee
    • Raw sugar
    • Every cabin also includes a personal barbecue located on your private terrace, perfect for al fresco meals with a view.

    Whether you're cooking a full dinner or just enjoying a relaxed morning coffee, we’ve set the stage for a seamless culinary experience.


  • Is there a restaurant on site?

    Yes! Our onsite restaurant, Gather, offers a full food and beverage experience curated especially for Wander guests. Nestled just steps from your cabin, Gather serves up seasonal, locally inspired menus in a relaxed yet refined setting. For hours of operation and to view the menu, please visit www.wandertheresort.com/eat 

Nordic Spa

  • How do I use my gift card to pay for my spa pass when I book online?

    Select Your Experience: Choose your preferred date and time.


    Select ‘Gift Card’: During the checkout process, click the "Gift Card" toggle, our team will see this on your booking.


    Credit Card: You will be asked for credit card information to hold the reservation, but no charges will be made at the time of booking.


    Digital Gift Cards and Physical Gift Cards: If you have a QR-Code based digital card, please bring a printed or on-screen version with you to the resort for final processing at check-in.

  • Is there a minimum age to use the spa?

    Guests must be 18 years or older to enjoy our spa facilities. Guests aged 16-17 will need to have a guardian sign the liability waiver as well.

  • Can I book a treatment or massage without booking a Thermal Escape pass?

    A Thermal Escape pass is required to access the spa. When booking a treatment online, a Thermal Escape pass will automatically be added to your booking. 

  • Is the spa open in the winter?

    Yes! In fact, winter is when Nordic spas truly shine. The contrast between hot, cold, and rest makes the thermotherapy circuit even more invigorating in cooler weather. It’s a tradition rooted in colder Nordic climates, and it’s one of the reasons these experiences have become so beloved in Canada.

  • Can the water in the thermal pools damage my bathing suit?

    Our pools are professionally maintained to meet all local health regulations. Due to commercial water treatment levels, some fabrics or finishes may experience discolouration.


    Here are some general recommendations for extending the life of swimwear in commercial pools and spas: 


    1. A wet swimsuit will tend to absorb less chlorine and salt. For this reason, shower with your bathing suit before using the facilities.


    2. When you get home, rinse your swimsuit to wash away sweat, salt and chlorine that could damage the fabric.


    Not all bathing suit fabrics will react the same way, be sure to read your manufacturer tags for best practices in caring for your swimwear.

  • As a cabin guest, do I have access to the spa?

    Our Nordic Spa is an experience that must be booked separately, unless you booked under a special promotion that includes spa access. 


    Cabin guests enjoy a preferred spa pass rate which comes with full day in and out privileges. If you have already booked your cabin, please reach out to hello@wandertheresort.com to book your Robe Ready Access during your stay. 

Dining at Gather and Glas Lounge

  • I'm not staying in a cabin or visiting the spa. Can I still dine at Gather?

    Yes, Gather is a standalone dining experience that can be enjoyed by anyone including those visiting the County and those that call the County home. 

Contact Us for More Information

Didn't find what you were looking for? We're happy to assist, please e-mail us at hello@wandertheresort.com or call us at (613)-902-6650

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